Terms of Service

1. About FlowGo

FlowGo is a software company with operations in Australia and Malaysia, providing financial workflow automation tools for businesses across the Asia-Pacific region.

• Australian entity: FlowGo Pty Ltd (ACN 691 432 292)
• Malaysian entity: FlowSync AI Sdn Bhd (Registration No.: 202501045885 (1647293-D))

2. Acceptance of Terms

By creating an account, accessing the Services, or using any part of the platform, you represent that:

• You are at least 18 years old
• You have the legal authority to bind yourself or the organisation you represent
• You will comply with all applicable laws and regulations
• All information you provide is accurate, current, and complete

3. Description of Services

FlowGo provides a cloud-based platform automating financial workflows by connecting chat platforms (WhatsApp, Telegram) with ERP systems and accounting software (QuickBooks, AutoCount, SQL Account, SAP Business One). Services include:

• Document processing and data extraction from invoices, purchase orders, and receipts
• Automated routing and approval workflows
• Integration with third-party accounting and ERP systems
• Real-time notifications and status updates
• Analytics and reporting tools
• Customer support

4. Account Registration and Security

a. Account Creation

You must provide accurate and complete information and are responsible for all activities under your account.

b. Account Security

You agree to:

• Use a strong unique password
• Enable multi-factor authentication where available
• Notify us immediately of any unauthorised access
• Not share credentials or allow others to access your account

c. Account Suspension

We reserve the right to suspend or terminate accounts for violations of these Terms, fraudulent activity, or security risks.

5. Subscription and Payment Terms

a. Subscription Plans

Pricing and features are available on our website or in your order form.

b. Payment

You authorise us to charge applicable fees to your chosen payment method via third-party payment processors.

c. Billing Cycle

Subscriptions are billed in advance on a monthly or annual basis and auto-renew unless cancelled before the renewal date.

d. Price Changes

Changes take effect at the start of the next billing cycle after at least 30 days' notice.

e. Refunds

Subscription fees are generally non-refundable. You retain access until the end of the current billing period upon cancellation.

f. Taxes

All fees are exclusive of applicable taxes (GST, VAT, etc.). You are responsible for paying all applicable taxes.

6. Data and Privacy

a. Your Data

You retain all rights to data you upload or process through the Services. You grant FlowGo a limited license to access, store, process, and transmit Your Data solely to provide the Services.

b. Data Controller and Processor

In most cases, you are the data controller and FlowGo is the data processor. You are responsible for ensuring you have all necessary rights, permissions, and consents.

c. Privacy

Our Privacy Policy is incorporated into these Terms by reference.

d. Data Security

We implement reasonable security measures but cannot guarantee absolute security.

e. Data Backup

You are solely responsible for maintaining your own backup copies of Your Data. We are not liable for any loss or corruption of Your Data.

7. Integration with Third-Party Services

a. Third-Party Integrations

Your use of third-party services is subject to their respective terms and privacy policies.

b. Authorisation

By connecting a third-party service, you authorise FlowGo to access and process data from that service as necessary.

c. Third-Party Availability

We are not responsible for the availability, performance, or security of third-party services. API changes may affect FlowGo integrations.

8. Acceptable Use Policy

You agree not to use the Services to:

• Violate any applicable laws, regulations, or third-party rights
• Upload or process illegal, harmful, or fraudulent content
• Interfere with or disrupt the Services or connected networks
• Attempt to gain unauthorised access to any part of the Services
• Send spam, phishing messages, or other unsolicited communications
• Reverse engineer, decompile, or attempt to extract source code
• Damage, disable, or impair the Services
• Resell, sublicense, or commercialise the Services without written consent
• Use automated systems (bots, scrapers) without authorisation
• Impersonate any person or entity

9. Intellectual Property Rights

a. FlowGo's Intellectual Property

The Services (excluding Your Data) are owned by FlowGo or our licensors. You are granted a limited, non-exclusive, non-transferable license to use the Services.

b. Feedback

If you provide feedback or suggestions, you grant FlowGo a perpetual, irrevocable, worldwide, royalty-free license to use and incorporate such feedback.

c. Trademarks

FlowGo trademarks may not be used without prior written consent.

10. Warranties and Disclaimers

a. Service Availability

We strive for reliable access but do not guarantee the Services will be available at all times or error-free. The Services are provided "as is" and "as available."

b. Disclaimer of Warranties

c. Third-Party Services

We make no warranties regarding third-party services or integrations.

11. Limitation of Liability

a. Exclusion of Certain Damages

b. Cap on Liability

c. Exceptions

Nothing in these Terms excludes or limits our liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; or any liability that cannot be excluded or limited under applicable law.

d. Australian Consumer Law

For Australian users, nothing in these Terms excludes, restricts, or modifies any consumer rights under the Australian Consumer Law that cannot be excluded by agreement.

12. Indemnification

You agree to indemnify, defend, and hold harmless FlowGo, its affiliates, and their respective officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable legal fees) arising out of or relating to: your use of the Services; your violation of these Terms; your violation of any rights of another party; Your Data or any content you submit; or your breach of any applicable laws or regulations.

13. Term and Termination

a. Term

These Terms remain in effect for as long as you access or use the Services.

b. Termination by You

You may terminate at any time by cancelling your subscription through account settings or by contacting [email protected]. Effective at the end of the current billing period.

c. Termination by Us

We may suspend or terminate immediately, without notice, if: you breach these Terms; your account has been inactive for an extended period; we are required to do so by law; or continuing to provide the Services creates legal or security risks.

d. Effect of Termination

Upon termination: your right to access the Services will immediately cease; you remain responsible for outstanding fees; we may delete Your Data per our data retention policies; you may request an export of Your Data within 30 days of termination.

Sections 6, 9, 10, 11, 12, and 14 survive termination.

14. Dispute Resolution

a. Governing Law

• Australian users: laws of New South Wales, Australia
• Malaysian users: laws of Malaysia

b. Jurisdiction

• Australian users: exclusive jurisdiction of the courts of New South Wales
• Malaysian users: exclusive jurisdiction of the courts of Malaysia

c. Informal Resolution

Before any formal legal action, you agree to first contact [email protected] to attempt informal resolution through good faith negotiations.

15. General Provisions

a. Entire Agreement

These Terms, together with our Privacy Policy and other referenced policies, constitute the entire agreement between you and FlowGo.

b. Amendments

We may modify these Terms at any time by posting revised Terms with an updated "Last updated" date. Material changes will be communicated via email or through the Services. Continued use after changes constitutes acceptance.

c. Waiver

Our failure to enforce any provision will not constitute a waiver of that or any other provision.

d. Severability

If any provision is found invalid or unenforceable, the remaining provisions remain in full force.

e. Assignment

You may not assign or transfer these Terms or your account without our prior written consent. We may assign to any affiliate or successor without restriction.

f. Force Majeure

We will not be liable for delays or failures due to events beyond our reasonable control, including natural disasters, acts of government, war, terrorism, labour disputes, or internet service provider failures.

g. No Agency

Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship.

h. Export Compliance

You agree to comply with all applicable export control laws and regulations.

16. Contact Us